If you don't see your answer here, please contact us at firstname.lastname@example.org
Yes! Every product complies with the TSA 3-1-1 Liquids Rule.
This rule specifics that each airline passenger must limit their liquids to 3.4 fl oz or 100 ml. Additionally, each passenger is limited to one quart-size bag of liquids, gels, or aerosols.
TPU plastic is the material used for the clear windows in Silex's Travel Cases.
TPU (Thermoplastic Polyurethane) Plastic is a non-toxic type of plastics that biodegrades in 3-5 years when composted.
We are committed to making the most environmentally conscious efforts in our business. Our tubes are made of sugarcane bio-resin and the caps/pumps are made of aluminum. Additionally, our products are completely vegan and cruelty free!
Yes! Every Silex product is vegan and cruelty free.
Yes! Our products are fragrance-free and are safe to use on all skin types.
If you are using the products every day, the C Level Serum and Layover Mask should last you about 5 months.
We try to process each order as soon as possible! So, if you need to make any changes or cancellations, please contact us as soon as possible at email@example.com.
While we cannot edit orders after they are processed, we can cancel your order before it ships and place a new order with the correct items.
We want you to be thrilled about your purchase. So, if you are not, contact firstname.lastname@example.org to fulfill your return within 30 days of receiving your products.
We try to begin shipping your order as soon as we can! We can guarantee your shipment will be placed within 2 days of ordering.
While we can begin the shipment process immediately, the arrival of your package will depend on your delivery method selected.
Email us at email@example.com with your order number and shipping address.
Please contact us as soon as you become aware of a missing package. We are not responsible for reshipping order if the customer fails to alert us of the missing packaging after 14 days of the delivery notice.